BrüMate Help Center
Your one-stop resource for all things BrüMate. Find answers about ordering, shipping, returns, warranties, product care, payment options, rewards, and exclusive member benefits like the VIP Facebook group and mobile app.
Care Instructions
Learn how to clean and care for your BrüMate, including dishwasher safety and hand washing instructions.
Pre-Orders
Everything you need to know about placing, paying for, and tracking a BrüMate pre-order.
Shipping
Find answers to all your BrüMate shipping questions, from order tracking to international delivery.
Returns
Learn about BrüMate's return policy, refund options, and guidelines for gift exchanges and international returns.
BrüCrew Rewards
Learn how to join BrüCrew Rewards, earn points, unlock tier perks, and redeem exclusive member benefits.
Warranty
Learn about BrüMate's Limited Lifetime Warranty and how to file a claim for defective products.
Insulation Tips + Tricks
Get expert tips for keeping your BrüMate's hot drinks hot and cold drinks cold with BevGuard™ technology.
Payment + Discounts
Explore BrüMate's payment options, discount codes, and gift card details.
Fondue Cash Back
Learn how to qualify for BrüMate's 20% cashback offer and how to redeem your reward.
Wholesale
Learn how to apply to become an authorized BrüMate dealer or place a discounted bulk order.
Mobile App
Download the BrüMate app on iOS or Android for exclusive launches, sales, and VIP rewards.
FAQs
Contact Us
If you need to reach out to the Customer Experience team at any time, please send an email to sales@brumate.com. The team will be happy to assist you!
If you are looking to reach out to someone on the Wholesale team, you can reach the team at dealer@brumate.com.